宾馆英语 处理投诉

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128．Canyouchangetheroomforme?It'stoonoisy.

能给我换个房间吗？这儿太吵了。

129．Mywifewaswokenupseveraltimesbythenoisethebaggageelevatormade.

我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。

130．Shesaiditwastoomuchforher.

她说这使她难以忍受。

131．I'mawfullysorry,sir.

非常对不起，先生。

132．Idoapologize.

我向您道歉。

133．Noproblem,sir.

没问题，先生。

134．We'llmanageit,butwedon'thaveanyspareroomtoday.

我们会尽力办到，但是今天我们没有空余房间。

135．Couldyouwaittilltomorrow?

等到明天好吗？

136．Ihopewe'llbeabletoenjoyourstayinaquietsuitetomorroweveningandhaveasoundsleep.

我希望明天晚上我们能呆在一套安静的房间里睡个好觉。

137．Andifthereisanythingmoreyouneed,pleaseletusknow.

如果还需要别的什么东西，请告诉我们。

138．Thelightinthisroomistoodim.

这房间里的灯光太暗了。

139．Pleasegetmeabrighterone.

请给我换个亮的。

140．Certainly,sir.I'llbebackrightaway.

好的，先生，我马上就回来。

141．lrathercoldwhenIsleep.

这房间太冷了，我睡觉时感到很冷。

　

DialogueA

Aguest(B)estotheassistantmanager(A)

A:Goodmorning,canIdoforyou？

B:I'mBell.I'ouchangetheroomforme？It'aiditwastoomuchforher.

A:I'mawfullysorry,'spossiblethatthenoiseisheardearlyinthemorningwhenallisquiet.

B:Anyhow,I'dliketochangeourroom.

A:Noproblem,'llmanageit,butwedon'dyouwaittilltomorrow?e'llbesomeroomsforyoutochoosefrom.

B:ewe'llbeabletoenjoyourstayinaquietsuitetomorroweveningandhaveasoundsleep.

A:Besure.I'fthereisanythingmoreyouneed,pleaseletusknow.

DialogueB

A:Goodevening,ma'ouringforservice?WhatcanIdoforyou?

B:segetmeabrighterone.

A:Certainly,sir.I'umindifImoveyourthings?

B:Oh,ead.

A:sthelightnow?

B:It'kyou.

A:You'fyouneedanyotherthings,pleaseletusknow.

B:Ah,yes,outurnofftheair-conditioning?

A:(Checks)Theair-conditioningisalreadyoff,ma'am.

B:MaybeI'mgettingacold.

A:Wouldyoulikeanextrablanket?

B:ouldyoupleasegetmesomehotwater,too?IthinkIneedtotakesomemedicine.

A:Certainly,ma'am.I'llberightback…hereisablanket,hingelse?

B:No,thanks.

A:Goodnight,ma,am.
　

WordsandExpressions

elevatorn.电梯

corridorn.走廊，回廊

delegationn.代表团

extraa.额外的，外加的

blanketn.羊毛毯，毯子，毛毡